Dallas Lawn Care FAQs
Frequently Asked Questions
What’s Included: Basic service plans include mowing, edging, blowing, and leaf maintenance; Full service plans also include flower bed maintenance, trimming, pruning, and our application program.
Customer Service: The best way to reach us is by using our Online Contact Form. You can also call or text the office at 214-275-4998 or email us at sales@northdallaslandscapes.com. Office hours are 7AM-3:30PM Monday thru Friday.
Mow Day/Time: We work Monday thru Friday. The crew follows the same route every week, so you will notice they arrive about the same time each week. However, we cannot always guarantee a specific time of day.
Holidays: Our crews do not work Memorial Day, July 4th, Labor Day, Thanksgiving, or Christmas.
Payment: We offer a variety of payment options; we accept all major credit cards and have a self-service portal.
Sprinklers/Lighting: If we damage a sprinkler head or drain cap, contact us asap and North Dallas Landscapes will repair or replace the damaged item or reimburse/credit you directly. We may decide, at our discretion, to service lawns which have landscape lighting with exposed (above the surface) wiring – but cannot be responsible for damages.
Satisfaction Guarantee: If you feel that our work is not satisfactory, or you think that we did not show up, simply call or e-mail the office and we will make every effort to remedy the situation, including a credit toward future services.
Rain: We make every effort to complete services, even in the event of light rain. However, all services are weather permitting and may be missed due to circumstances beyond our control.
Cancellation: Service agreements may be cancelled at any time without penalty.
Gates/Pets/Items in Yard: If you lock your gate, please consider providing the combination to our office so that the crew can access all service areas on your designated service day. North Dallas Landscapes offers free combo locks upon request. Our crews are very careful about locking and closing gates, however, we cannot guarantee the safety or security of your pet. All toys, hoses, and other items should be cleared from the service areas.
Insurance: North Dallas Landscapes is fully insured.
Warranty/Replacement Policy
North Dallas Landscapes will replace plant material for 90 days for small trees, shrubs and groundcover and one year on trees 3-inch caliper or more from the date of substantial completion of the project or specific phase of the project. THIS POLICY DOES NOT COVER VANDALISM, THEFT, DAMAGE DUE TO ACTS OF GOD, OR OWNER NEGLECT. MATERIAL DAMAGED OR KILLED BY INSECT OR DISEASE WILL NOT BE REPLACED. ALSO, TREES AND ORNAMENTAL TREES UPROOTED DUE TO HIGH WINDS ARE NOT REPLACEABLE. A service fee will be charged to upright wind damaged materials. SOD AND ANNUAL FLOWERS ARE NOT WARRANTABLE.
Deciduous plants installed while dormant (no leaves) will be guaranteed to leaf out during the following spring leaf break.
It is the OWNER’S RESPONSIBILITY to maintain the landscape installation upon substantial completion. This includes watering, application of pesticides, herbicides, root stimulator, and fertilizer. The most common causes of plant death are over-watering, under-watering, infrequent watering. The soil should be moist, not wet, not dry.
Replacements under this policy, material will be of the same size and kind as originally specified in the material list at no charge to the owner. PLANTS, TREES OR SHRUBS WILL BE REPLACED ONE (1) TIME ONLY.
This policy is void if all outstanding invoices have not been paid in full. Warranties are not issued for transplanted materials. Any other warranties expressed or implied are not valid unless they are included in writing in the contract documents and agreed to by the client and authorized representative of North Dallas Landscapes.